FAQ
Shipment
How long does it take for my order to arrive?
Due to the current high demand for our products, please allow us a delivery time between 11-21 working days.
The delivery time begins from the day on which the goods left our warehouse and were therefore shipped.
Current
we are working on shortening the delivery time. Our stocks
are currently limited, but will be in the near future
enlarge.
Is there a minimum order value or shipping costs?
There is no minimum order value in our shop and we deliver the goods to you free of charge.
What is the process for an exchange?
After you have registered your item with us for exchange, you will receive further instructions on how to exchange it by email.
You send the item back to our German warehouse at your own expense
and we will send you the new item at no additional cost.
Return
Where do I have to send the item?
When you purchase an item or your order
If you would like to return the item or your order
within 14 days of receipt of the goods to the address mentioned
send the right of withdrawal.
The buyer bears the costs of returning the goods.
In what condition must the product be returned?
The product must be returned in perfect condition.
If the item is returned damaged or dirty, we cannot reimburse you for the return.
How do I get a return label?
Unfortunately, we cannot issue you a free return label. We
However, if you order, we will ship your goods within
Germany to you free of charge.
revocation
How can I cancel my order?
Cancellation of the order is only as stated on the website
possible within the first 24 hours. However, your order should
already shipped, even if you log in within the first 24
hours, then unfortunately there is no cancellation
more is possible. Unfortunately we can no longer stop shipping here
and therefore your order can no longer be canceled.
What happens if I refuse to accept my delivery?
If you refuse acceptance, the item will be sent to the address printed on the package.
This
Address is usually from an external service provider
Packaging that does not accept returns and therefore destroys the packages
become.
Therefore, a refusal to accept the package does not trigger an official revocation.